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  • Call | Email
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    We're accessible weekdays from 9.30 am to 5.30 pm Australian Eastern Standard Time.

    However, when we're away from the office the phone diverts to one of our mobiles.

    You're welcome to contact us in the evenings from 5.30 pm to 9.00 pm, or on Saturdays from 9.30 am to 5.30 pm.

    Now, we may not answer at these hours immediately ... but we will know you called and we will return your call as quickly as possible.

    We respond to email contact by the next business day.

  • Support Links | FAQ

    Adobe: If your site is hosted on Adobe, you can check your server status - here -.This page is automatically updated every minute. You will see a Green, Amber or Red light next to Adobe's Australian, Eurpopean and US servers. If you are an Australian customer your site is hosted on Adobe's Australian servers. You will see separate indicators for Site and Email, indicating whether the issue affects your website or email or both. Green means all good; Amber means a known minor issue; Red means a known substantial issue. You will generally see an issue description to the right, which is updated at a particular time interval or on-event.

    Netregistry: If your site is hosted on Netregistry, you can check your server status here -. This page is automatically updated every minute. You will see a Green, Amber or Red light next to each Netregistry server. To know the status of your server you need to know your server number. We can inform you of this. Green means all good; Amber means a known minor issue; Red means a known substantial issue. You will generally see an issue description to the right.

    Adobe: Webmail allows you to access your email from any computer with internet access. There are two ways to access your Adobe Webmail:

    1/ Direct. Go to 'http://mail.yourdomainname'. If your domain name is 'mysite.com.au' you would go to 'http://mail.mysite.com.au'. Login with your full email address and email password.

    2/ Via the Adobe dashboard. Login. At the top right, just to the left of 'Help and Support', hover over your Login Name and a drop-down will appear. Click on the submenu item 'Webmail'.

    Netregistry: Webmail allows you to access your email from any computer with internet access. To access your Netregistry Webmail go to http://webmail.yourdomain - for example, we would go to http://webmail.loqium.com.au - then logon with your full email address and email password.

    To login to your Adobe dashboard (to access your website) go to your website URL and add /admin to the end of the address. Login with your full email address and password. After login in you can change the password we provided you with - if you like, but please use a unique password and do not disclose your password. If you're having dificulty remembering all your unique passwords (and who wouldn't) we recommend LastPass as the best multi-platform and multi-device enctypted password manager. It's free for one device and only $1 per month for multiple devices. It is on-app encrypted and practically impenetrable. The app is available on Windows, IOS and Android. It's what we use to keep customer password information safe.

    Generally you should let your email application set up your email automatically. Type in your email address and password and let the application connect to the Adobe server and establish your settings. However, there are times when you may need to enter setup information manually.

    To setup your email hosted on Adobe manually, click on their help file here. It will guide you step-by-step through setting up your email on a wide range of devices and email applications.

    Generally you should let your email application set up your email automatically. Type in your email address and password and let the application connect to the Netregistry server and establish your settings. However, there are times when you may need to enter setup information manually.

    To setup your email hosted on Netregistry manually, you need to know if you have CPANEL hosting or CLOUD hosting. Chances are it's CPANEL but you should check with us first by calling (02) 9810-5206.

    CPANEL hosted email - SSL (encrypted)

    Username: your full email address

    Password: as supplied to you

    Incoming Server: cpXX.ezyreg.com (where the XX is a unique number for your server - call and we can provide that)

    Incoming Server Port: If IMAP = 993 | If POP = 995

    Outgoing Server: cpXX.ezyreg.com (same as Incoming Server - see above)

    Outgoing Server Port (SMTP): 465

    Tick any boxes that say 'Authentication is Required'

    CPANEL hosted email - Non SSL (unencrypted)

    Username: your full email address

    Password: as supplied to you

    Incoming Server: mail.yourdomainname (eg ours would be mail.loqium.com.au)

    Incoming Server Port: If IMAP = 143 | If POP = 110

    Outgoing Server: mail.yourdomainname (eg ours would be mail.loqium.com.au)

    Outgoing Server Port (SMTP): 587

    Tick any boxes that say 'Authentication is Required'

    CLOUD hosted email

    Username: your full email address

    Password: as supplied to you

    Incoming Server: imap.yourdomain or pop.yourdomain (eg ours would be imap.loqium.com.au or pop.loqium.com.au)

    Incoming Server Port: If IMAP SSL = 993 | If IMAP Non SSL = 143 | If POP SSL = 995 | If POP Non-SSL = 110

    Outgoing Server: smtp.yourdomainname (eg ours would be smtp.loqium.com.au)

    Outgoing Server Port (SMTP): If SSL = 465 | If Non SSL = 587

    Note: Most ISPs block Port 25 for their own outgoing emails. Netregistry recommend using the above as your Outgoing Port)

    Tick any boxes that say 'Authentication is Required'

    Adobe has tutorials accessible through your website admin panel.

    Log-in with your username and password. At the top right, click on Help & Support. Click on Videos to view video tutorials covering:

    • introduction to your online business
    • making changes to your website content
    • managing your online store
    • setting up email marketing
    • tracking customer data
    • business reporting and analytics

    Click on Business Tutorials to view text tutorials covering • website editing • email marketing • site administration • your online shop, and • your customer database.

    Click on Browse Articles by Topic to search the Adobe Knowledge Database.

    Especially when looking at recent changes to your website, it's important to make sure you're seeing the live page on the server and not a saved page in your computer's memory. You do this by 'refreshing' (reloading) the page.

    The general reload icon is a circular arrow located in or near the browser address bar - but there are also keyboard options. Press Control + F5 to force refresh on Edge, Internet Explorer, Firefox, Safari and Chrome.

    To purchase a new domain name simply email us with the domain name/s you want and well arrange it and send you your domain certificate - usually within a few hours. We use Netregistry as our customer domain registrar.

    To renew one of your domains ... do nothing. We'll remind you by email (and call you if we don't get a reply) prior to your domain renewal date, giving you the opportunity to confirm you want to renew and ensure your wanted domain names don't expire.

    Delete it. Spam emails regarding Search Engine Optimisation are common. They are worthless at best and expensive and dangerous at worst.

    The only worthwhile SEO is the kind we do - correcting technical issues, selecting appropriate keywords, carefully building them into your site page titles, meta-descriptions, headings and text, listing your business on Google Business, ensuring your site is properly indexed by Google and Bing, earning quality links and helping you build a strong online brand with rich content.

    The kind of SEO offered by unsolicited emails is generally based on providing numerous incoming links to your site. There's a number of problems with this. First, as soon as you stop paying, the links will disappear and your rankings with it. Properly done SEO on the other hand, is sustainable, and its benefits are long-lasting. Second, your association with these 'link farms' is likely to get your website blacklisted by Google and Bing - a fate that could destroy your business. We've seen 'black hat' SEO tactics drop a site's PageRank from 2 to minus 3.

    If you've received an SEO report on your site from another source, we're happy to provide a fully explained and honest appraisal of its merit.

    Please call us if you'd like to know more about SEO.

    Awareness and positive action to safeguard your internet security is vital. We recommend you take the following precautions:

    • Don't click on any links or attachments to any email whose authorship you cannot positively identify.
    • Be particularly suspicious of any emails that say 'Dear Account Holder', 'Attention Webmail User' or the like. Any email that is not personally addressed should be regarded as spam or fraud.
    • Your passwords should be different for every different purpose, be twelve characters or longer and ideally include letters, numbers and symbols. How will you remember all these passwords? No problem! We use LastPass to keep our passwords (and your passwords) safe. LastPass as the best multi-platform and multi-device enctypted password manager. It's free for one device and only $1 per month for multiple devices. It is on-app encrypted and practically impenetrable. The app is available on Windows, Windows Phone, IOS and Android.
    • Keep your operating system, browsers and browser plugins up-to-date. Most software updates relate to fixing security issues.
    • Have internet security software - such as Norton 360, Kaspersky Pure or Trend Micro - installed on all your computers, with a current membership that allows the program to automatically update, and set it to High or Aggressive protection.
    • Backup and backup often - to a series of external drives, with at least one backup off-site or in the cloud. Ransomware only works if you don't have accessible and current backups.
    • Don't do anything that requires the input of private data (such as usernames and passwords) on a non-secure computer. It goes without saying that you don't know what's on the internet cafe computer and therefore shouldn't trust it. Even if the internet cafe owner is legitimate, someone may have installed a hardware dongle keylogger on the keyboard itself that can capture your passwords and login details. Similarly, if you use a Wifi point, it is quite easy for someone to be 'listening in' and intercepting your details.

    If you take your internet and computer security seriously it will save you time, money, worry ... and possibly your business.

    Your email marketing lists are important, so they should be backed up regularly.

    Login to your website admin panel and sign in with your userame (email address) and password.

    Go to Email Marketing / Mailing Lists.

    Click on the list you want to backup, then - at the bottom of the page - click 'Export Report'

    You may be offered up to three alternative file formats: Excel, Adobe pdf and CSV. The best option is probably CSV (which can be easily imported back in) or Excel (which can convert to the two file formats you can import (CSV and Tab delimited).

    In many cases, your Internet Service Provider (ISP) blocks access to your SMTP (outgoing) email server via Port 25. This depends on the ISP you use to connect to the Internet. ISPs do this to prevent spam email from being sent using their networks.

    Fortunately, there are a number of options:

    1/ change your email type to IMAP (maybe the best choice anyway, but make sure you know the difference between POP and IMAP - see FAQ below)

    2/ find your ISP in the following list and use the server details next to your ISP as your outgoing mail server.

    • AAPT - mail.aapt.net.au • Bigpond - mail.bigpond.com • Dodo - smtp.dodo.com.au • iiNet - mail.m.iinet.net.au • iPrimus - smtp.iprimus.com.au • Optusnet - mail.optusnet.com.au • TPG - mail.tpg.com.au • Blink - mail.blink.m2.com.au • Virgin Mobile 3G - smtp.virginbroadband.com.au • Vodafone 3G - smtp.vodafone.net.au • Unwired - esmtp.unwired.com.au • Internode - mail.internode.on.net

    3/ If your email is provided by Netregistry, they have a special port on their servers to help with ISP blocks. If 1/ and 2/ do not work, use the following settings: Account Type - POP3 Incoming mail server - mail.yourdomain.com.au (substitute your domain name and extension); Outgoing mail server - same; 'Require Logon using SPA' (NOT ticked). In 'More Settings' - Outgoing server tab: 'Requires authentication' (ticked); 'Use same settings' (ticked). Advanced tab: Incoming Server - 110; SSL (NOT ticked); Outgoing server - 587.

    4/ If your email is provided by Adobe, they have a special port on their servers to help with ISP blocks. If 1/ and 2/ do not work, use the following setting: By default, email software will set the SMTP port to '25', which is the standard port for the SMTP protocol. However Adobe has two alternative ports available that you can send through - use 8025 or 587.

    When you set up email in your email application, you will often see a choice between 'IMAP' and 'POP'.

    IMAP email access coordinates between the server and your email application. Messages that you have read, deleted, or replied to will show up as such, both on the server and on your email application. POP email access does not coordinate with the server. Downloaded email is generally deleted from the server and only available on your device. It does mean, however, that you can manage aspects of your email offline.

    IMAP stands for Internet Mail Access Protocol.

    IMAP provides the following advantages: • Read it anywhere - read your email from any computer connected to the internet • It's backed up and safe - your email service provider is responsible for backing up your email messages. Your email is stored on your service providers servers, so if your personal computer crashes, none of this email is affected.

    The disadvantages of IMAP include: • Internet required - you cannot view your email unless you are connected to the internet. • Disk space - since your email messages are stored on your email provider's servers, they take up their disk space. Your email provider may limit the amount of disk space you can use, however, or charge extra for additional disk space.

    POP stands for Post Office Protocol.

    Use of POP provides the following advantages: • Disk space - because POP usually downloads all messages to your computer and automatically deletes them from your email provider's server, you minimise the amount of disk space you use on their servers. • Offline access - once your email messages are downloaded on your computer, you can read them easily and quickly, even if your computer is no longer connected to the internet.

    The disadvantages of POP include: • Not anywhere else - since your email is downloaded to your local computer, you cannot view this email from another machine. If you travel or go home from work, you lose access to your downloaded email (unless you copy it and take it with you). You manage your backups - as your email is on your computer, you take all responsibility for ensuring you have backups of your email in the event that something goes wrong with your computer.

    If your site is on Adobe

    Login to your site dashboard '/admin'. On the left-side menu you'll see 'Reports'.

    Click 'Reports' and you'll see a dropdown where you can view your site statistics, including Visitors, Traffic Sources, Website Content, Email Marketing Campaigns and Ecommerce, all presented graphically.

    If you have any issues please contact us and we'll help you.

    If your site is on Netregistry

    Login to your Loqium Netregistry console here. You need a username and password to continue. We can provide that to you by telephone (with positive identification of course - for your security).

    Click on your domain name (you may have more than one domain). On the dashboard under 'Logins' click on the 'Cpanel Login' icon. Scroll down to 'Metrics', click on 'Awstats', then click 'View' and you will see your website statistics. Note: there is a 'Reported Period' at the top of the page that limits the statistics to certain time periods; you will need to change that to see statistics for other time periods. Caution: access to Cpanel provides you with the keys to the nukes to blow up your site. Just view Awstats. Please don't change anything in Cpanel!

    If you have any issues please contact us and we'll help you.

    You must either own the images on your site or have a valid license to use the images on your site.

    If you are looking for images you should look at a range of photo libraries and purchase an appropriate license for the image. We assume that you have a valid license for all images that you provide to us. As the end user of the images you are responsible for any copyright issues that may arise. Loqium does not accept responsibility for the unauthorised use of images on customer sites.

Customers